以下為空服員在工作上常遇到的狀況，如果你的面試考官提出這樣的問題要請你回答，該怎麼樣回答才會讓人感到貼心呢？
在飛機上你又能提供那些服務給這位媽媽呢？沒看過這篇還真的不知道啊.....
以下就讓我們把這篇中英翻譯的題目及解說看完吧
加入LINE好友，輸入《2016》就能獲得隱藏版考情啊！！！
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【Q】
A woman carrying an infant had no crib, no food and no diaper. What things do you have to do for her?
一位有嬰兒隨行的媽媽沒有攜帶嬰兒床，嬰兒食品和尿布。妳必須為她做什麼？
In order to ensure all passengers’ welfare, airlines take infants into account and offer all sorts of items on board to be as helpful as possible when assisting nursing mothers.
If a woman carrying an infant has no crib, no food and no diaper, the first thing you can do is to give the mother a couple of diapers which the baby will definitely need sooner or later, and ask about the baby’s immediate need by saying:
Is there anything you would like me to get it for your baby right away?
You can usually find diapers, powdered baby food, canned baby food and etc. in the galley. If the baby needs food, get the instructions from the mother about how she would like you to prepare it. You may ask:
How would you like me to prepare the food for your baby?
Would you like me to heat up the canned baby food?
How much powdered baby food and warm water does your baby need?
As for the crib, you should consider the safety above all and ask about the age and weight of the baby. To fit in with the safety standard, the baby must be under 6 months old and less than 10 kgs. You may install the crib on the partition 15 minutes after take-off and uninstall it at the start of descending.
為了顧及所有乘客的福利，航空公司考量和體貼嬰幼兒，在機上提供多樣物品，盡最大能力來協助媽媽乘客。
如果一位有嬰兒隨行的媽媽沒有攜帶嬰兒床，嬰兒食品和尿布，妳能為她做的第一件事就是先給她幾片尿布，因為寶寶遲早會用到。
並且詢問媽媽關於寶寶最立即的需求是什麼：
有什麼東西我能立即為您的寶寶準備嗎？
妳通常可以在廚房裡找到尿布，粉狀嬰兒食品，罐裝嬰兒食品和等等嬰兒用品。如果寶寶需要食物，妳必須根據媽媽的指示來準備嬰兒食品：
我該怎麼為您的寶寶準備食物呢？
您需要我加熱罐裝嬰兒食品嗎？
您的寶寶需要多少的粉狀嬰兒食品和溫開水呢？
關於嬰兒床，妳首先必須考量安全性，並詢問寶寶的月齡和體重。
寶寶必須是六個月以下和十公斤以下，才符合安全標準。妳可以在起飛後十五分鐘，安裝在機艙分隔板上，開始下降飛行高度時便要卸載下來。
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作者/ 劉平空姐學園師資群
編輯/ Yang C
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